Last Updated: Sep 18, 2026
These Cato Service Terms (“Service Terms”) govern the access to and use of Services by the entity or person whose relationship with Cato is governed by the Governing Agreement (“Customer,” “you,” or “your”). Cato Digital, Inc. is referred to as “Cato,” “we,” “us,” or “our.”
The “Governing Agreement” means either: (a) the Cato Digital Customer Agreement; or (b) another written master agreement between Cato and Customer that expressly governs Customer’s use of the Services.
These Service Terms are incorporated into and form part of the Governing Agreement. They apply to Services you access, use, or order, together with any applicable Policies.
If these Service Terms conflict with the Governing Agreement, these Service Terms will control with respect to the Services they govern unless the Governing Agreement expressly states that the conflicting provision overrides the applicable Service Terms.
Capitalized terms not defined in these Service Terms have the meanings given in the Governing Agreement.
“Acceptable Use Policy” or “AUP” means Cato’s then-current acceptable use policy made available on the Cato Website.
“Account” means a Customer account in Cato’s Admin Console through which Services, billing, Claims, permissions, and other resources are managed.
“Account Information” means information you provide to Cato in connection with the creation or administration of an Account, including organization, contact, billing, and administrative information.
“API” means an application program interface.
“Cato Materials” means the Documentation, Software, and other materials provided by Cato in connection with the Services.
“Cato Network” means the servers, networking equipment, host systems, and other infrastructure operated or controlled by Cato or its service providers and used to provide the Services.
“Cato Website” means cato.digital and any successor or related website designated by Cato.
“Claim” means the allocation or association of a Service or Service resource to Customer’s Account, whether on an On-Demand or Committed basis.
“Commitment” means Customer’s binding obligation to acquire and pay for a specified Service for a Commitment Term.
“Commitment Order” means an agreement under which Customer agrees to acquire one or more Committed Services on specified commercial terms.
“Committed Service” means a Service subject to a Commitment.
“Commitment Term” means the fixed period applicable to a Commitment.
“Commitment Start Date” means the date on which the Commitment Term for a Committed Service begins.
“Commitment Rate” means the rate or pricing schedule applicable to a Committed Service during its Commitment Term.
“Committed Fees” means the Fees payable for a Committed Service during its Commitment Term.
“Commitment Prepayment” means an amount paid by Customer in advance toward amounts payable under a Commitment or Commitment Order.
“Customer Content” means software, data, content, or other materials that you or any End User submit, store, transmit, or process through the Services in connection with your Account, including results generated from such materials through use of the Services. Customer Content does not include Account Information or Service Metadata.
“Deal” means a Cato offering that describes proposed pricing, term, configuration, availability, or other commercial terms for one or more Services.
“Documentation” means Cato’s then-current documentation generally made available to customers for use of the Services, including documentation made available through the Cato Website.
“End User” means any individual or entity that, directly or indirectly through Customer or another user, (a) accesses or uses Customer Content, or (b) accesses or uses the Services through Customer’s Account. An individual or entity is not an End User when accessing or using the Services under its own Cato Account.
“Fees” means the applicable fees and charges for the Services or Software, excluding Taxes unless expressly stated otherwise.
“Intellectual Property Rights” means current and future worldwide rights under patent, copyright, trade secret, trademark, moral rights, and other similar laws.
“On-Demand Service” means a Service provided without a Commitment Term and billed at the applicable On-Demand Rate.
“On-Demand Rate” means the then-current rate applicable to an On-Demand Service.
“Policies” means Cato’s then-current Acceptable Use Policy, Privacy and Security Terms, Service Level Agreements, and any other generally published Cato terms, policies, or service-specific terms applicable to Customer’s use of the Services.
“Services” means the products and services provided by Cato under the Governing Agreement, including the Admin Console, but excluding Third-Party Offerings.
“Service Credentials” means log-in credentials, private keys, access keys, tokens, certificates, or other credentials generated or provided by Cato that enable access to an Account or the Services.
“Service Level Agreement” or “SLA” means the then-current service level agreement applicable to a Service.
“Service Metadata” means information generated or maintained by Cato about the configuration, administration, operation, security, performance, metering, or use of the Services or resources associated with an Account.
“Service SKU” means a Cato-defined configuration or specification for a Service.
“Software” means downloadable tools, software development kits, or other software provided by Cato in connection with the Services, including updates provided by Cato, but excluding Third-Party Offerings.
“Suspend” or “Suspension” means disabling or limiting access to or use of the Services or any component of the Services.
“Taxes” means applicable government-imposed taxes, duties, levies, and similar assessments, including sales, use, value-added, goods and services, excise, and transaction taxes, but excluding taxes based on Cato’s net income, net worth, property, or employment.
“Third-Party Content” means content made available by a third party through the Cato Website or in conjunction with the Services.
“Third-Party Offerings” means third-party products, services, software, or other offerings that are not incorporated into the Services.
2.1. Documentation and Legal Compliance. You will use the Services in accordance with the Documentation applicable to those Services and will comply with the Governing Agreement, these Service Terms, the applicable Policies, and applicable law.
2.2. Responsibility for Use of Services. Except to the extent caused by our breach of the Governing Agreement: (a) you are responsible for all activities that occur under or through your Account or through the Services associated with your Account, regardless of whether those activities are authorized by you or undertaken by you, your employees, contractors, agents, End Users, or other third parties; and (b) we and our affiliates are not responsible for unauthorized access to your Account.
2.3. End Users. You will be deemed to have taken any action relating to the Services or Customer Content that you permit, assist, or facilitate another person or entity to take. You are responsible for ensuring that End Users comply with your obligations under the Governing Agreement, these Service Terms, and the applicable Policies when using Customer Content or the Services.
If you become aware that an End User is using Customer Content or the Services in violation of those obligations, you will promptly take reasonable steps to stop the violation, including suspending or terminating that End User’s access where appropriate.
We do not provide support or services directly to End Users unless we have a separate agreement requiring us to do so.
2.4. Account Information. You will ensure that Account Information you provide to us, including information provided through the Admin Console, is accurate, complete, and not misleading, and you will keep that information current.
2.5. Service Credentials. Service Credentials are for your internal use only and may not be sold, transferred, or sublicensed to another person or entity, except as permitted below. Log-in credentials may be used only by the individual to whom they are issued. You may disclose other Service Credentials to your employees, agents, or subcontractors as reasonably necessary for them to perform work on your behalf. You are responsible for protecting Service Credentials associated with your Account.
2.6. Security and Backup. You are responsible for properly configuring, administering, and using the Services and for taking appropriate measures to secure and protect your Account, systems and software under your control, and Customer Content, and to back up Customer Content.
Such measures may include maintaining and patching operating systems and software, securing internet-facing services, using appropriate access controls and encryption, and maintaining routine backups or archives appropriate to your use of the Services.
2.7. Customer Content. You are responsible for Customer Content. You will ensure that Customer Content, your use of Customer Content or the Services, and your End Users’ use of Customer Content or the Services, comply with the applicable Policies and applicable law.
2.8. Software and License Compliance. You are responsible for obtaining and maintaining any rights and licenses required for software, content, or other materials you use with the Services and for complying with applicable license terms.
2.9. End User Privacy. If you process personal data of End Users or other identifiable individuals in your use of a Cato Service, you are responsible for providing legally adequate privacy notices, obtaining any required consents, and processing such data in accordance with applicable law. You represent that you have provided all required privacy notices and obtained all required consents.
2.10. Compliance Information and Cooperation. You will provide information and materials within your possession or control as reasonably requested by us to verify your compliance with the Governing Agreement, these Service Terms, or the applicable Policies. You will reasonably cooperate with us to identify the source of any problem with the Services that we reasonably believe may be attributable to Customer Content or other materials used by you or an End User in connection with the Services.
2.11. Service Restrictions. Except as expressly permitted by the Governing Agreement, these Service Terms, applicable Policies, or Documentation, neither you nor any End User will, or will attempt to: (a) access or use the Services in a manner intended to avoid applicable Fees or usage limits; or (b) resell or sublicense the Services except as incorporated into your own products or services.
You will not represent or imply that Cato sponsors, endorses, or is affiliated with you or your products or services except as expressly agreed by Cato.
2.12. Benchmarks. You may perform benchmarks, comparative tests, or evaluations of the Services (“Benchmarks”). If you perform or disclose, or direct or permit any third party to perform or disclose, any Benchmark of the Services, you will include in any disclosure, and will provide to us, all information reasonably necessary to replicate the Benchmark.
We may perform and disclose the results of Benchmarks of your products or services for purposes of comparing, validating, or responding to a Benchmark of the Services disclosed by you or on your behalf, notwithstanding any restriction on benchmarking contained in the terms governing those products or services.
3.1. Maintenance. From time to time, we may apply upgrades, patches, bug fixes, or other maintenance to the Services (“Maintenance”). We will use reasonable efforts to provide prior notice of scheduled Maintenance, except for emergency Maintenance. You will reasonably cooperate with any Maintenance requirements we notify you about.
3.2. Associated Services. When you use a Service, you may be able to use or be required to use one or more other Cato Services (each, an “Associated Service”). Your use of an Associated Service is subject to the terms, Policies, and Fees applicable to that Associated Service.
3.3. Third-Party Content. You may elect to use Third-Party Content in connection with the Services. Third-Party Content may be subject to separate terms and conditions provided by the applicable third party, including separate fees and charges.
3.4. Security of Customer Content. We will maintain reasonable and appropriate measures designed to protect Customer Content against accidental or unlawful loss, access, use, alteration, or disclosure, as further described in the applicable Privacy and Security Terms.
3.5. Data Handling. Our access to, use, disclosure, retention, and deletion of Customer Content are governed by the applicable Privacy and Security Terms, these Service Terms, and applicable law.
Our handling of Account Information and other personal information collected by Cato for account administration, billing, support, website operation, communications, or similar business purposes is described in the Cato Privacy Notice.
3.6. Changes to Services. We may modify or discontinue Services from time to time. Where reasonably practicable, we will provide at least 30 days’ prior notice of any material change or discontinuation that adversely affects an active Service.
Advance notice is not required where a change is reasonably necessary to address a security, legal, regulatory, intellectual property, or urgent operational issue.
Changes to the Services will not alter the fixed commercial terms of an existing Commitment or Commitment Order. Discontinuation of an active Committed Service is subject to the applicable termination provisions of the Governing Agreement.
3.7. Changes to Service Level Agreements. We may add, modify, or discontinue Service Level Agreements from time to time. We will provide at least 30 days’ prior notice of any material change that adversely reduces the service levels or remedies applicable to an active Service.
Advance notice is not required for changes that do not materially reduce your rights or that are reasonably necessary to comply with applicable law.
Changes to a Service Level Agreement will not affect any service credits or other remedies that accrued before the change takes effect.
3.8. Operational Suspension. We may immediately Suspend or limit access to any Service if we reasonably determine that: (a) your or an End User’s use of the Services poses a security risk to us, the Services, the Cato Network, or any third party; (b) such use could materially disrupt or adversely affect the Services or another customer; (c) you or an End User is violating the Acceptable Use Policy or applicable law; (d) the use appears fraudulent or abusive; or (e) Suspension is required to comply with applicable law or a governmental order or request.
We will limit the scope and duration of a Suspension where reasonably practicable and will provide notice as soon as reasonably practicable, unless notice is prohibited by law or circumstances require immediate action.
A Suspension does not cancel an active Service, Claim, or Commitment or relieve you of Fees that continue to accrue under the Governing Agreement. You are not entitled to service credits for unavailability resulting from a Suspension under this Section.
3.9. Content Removal. If we reasonably believe that Customer Content violates the Acceptable Use Policy or applicable law, or poses a material risk to the Services, the Cato Network, or a third party, we may require you to remove the affected content or disable access to it.
If you do not take the requested action within the period specified in our notice, we may remove or disable access to the affected content where technically practicable, or Suspend the affected Service as provided above.
We may take immediate action without prior notice where reasonably necessary to address illegal content, an immediate security or operational risk, or a legal or governmental requirement. We will provide notice as soon as reasonably practicable afterward unless prohibited by law.
3.10. Account Closure and Customer Content. Following closure of your Account, access to, retention of, and deletion of Customer Content will be governed by the applicable terms, Policies, and Documentation for the affected Services.
4.1. Duration Discounts. Pricing for certain On-Demand Services may decrease based on the continuous period during which the applicable Claim remains active (a “Duration Discount”).
A Duration Discount does not create a Commitment, Commitment Term, or minimum purchase obligation.
We may modify or discontinue Duration Discounts available for new Claims at any time. Unless otherwise stated, changes to a Duration Discount program will not alter discounts already earned by an active Claim.
Duration Discounts are non-transferable and apply only to the Claim through which they were earned. Releasing a Claim ends any Duration Discount associated with that Claim.
A Claim that transitions from a Committed Service to an On-Demand Service begins a new Duration Discount period at the time of transition.
4.2. Committed Services. Certain Services may be provided subject to a Commitment, under which you agree to purchase the applicable Service for a fixed Commitment Term at a fixed Commitment Rate. The terms of each Commitment, including the applicable Service, quantity or configuration, Commitment Rate, Commitment Term, and any Commitment Prepayment, will be established when the Commitment is created.
Once a Commitment is created, its commercial terms are fixed for the Commitment Term except as expressly provided in the applicable Commitment or Commitment Order or as otherwise agreed by you and us in writing.
A Commitment may be based on an available Deal. Subsequent modification, withdrawal, expiration, or unavailability of the Deal will not modify an existing Commitment.
4.2.1. Commitment Orders. Cato and Customer may enter into a Commitment Order for one or more Commitments. The Commitment Order may establish Service types, quantities, configurations, Commitment Rates, Commitment Terms, prepayments, delivery or availability requirements, and other commercial terms.
A Commitment Order will govern the Commitments it covers to the extent of its express terms.
4.2.2. Commitment Obligation. You agree to pay all Committed Fees for the entire Commitment Term regardless of your actual use or utilization of the Committed Service. Except as expressly provided in the Governing Agreement, the applicable Commitment, or a Commitment Order, a Commitment is non-cancelable.
While a Commitment remains active, Committed Fees will become payable according to the applicable billing schedule.
Your non-use of a Committed Service, or release, deprovisioning, or termination of the applicable Claim or Service, does not cancel the Commitment or relieve you of your obligation to pay the applicable Committed Fees.
If Cato terminates a Committed Service or the Governing Agreement because of Customer’s or an End User’s breach, nonpayment, prohibited use, or other circumstance attributable to Customer or an End User, all unpaid Committed Fees for the remainder of the applicable Commitment Term will become immediately due and payable.
4.2.3. Commitment Start Date. Unless otherwise specified in the applicable Commitment or Commitment Order, the Commitment Start Date for each Committed Service is the earlier of: (a) the date you activate or begin using the Service; or (b) seven (7) days after we make the Service available to you for activation or use.
Your failure or decision not to activate, access, configure, or use the Service does not delay its Commitment Start Date beyond that period.
4.2.4. Commitment Pricing. The Commitment Rate is fixed for the entire Commitment Term and will not increase during that term except as expressly provided in the applicable Commitment or Commitment Order.
The Commitment Rate applies only to charges expressly included in the Commitment. Taxes, metered usage, bandwidth or other usage-based charges, third-party charges, optional Services, and other charges not included in the Commitment Rate may change in accordance with the Governing Agreement.
4.2.5. Commitment Prepayments. The amount of any Commitment Prepayment and any terms specific to that prepayment will be established in the applicable Commitment or Commitment Order.
Unless otherwise specified, a Commitment Prepayment will be applied against Committed Fees as those Fees become payable until the Commitment Prepayment has been exhausted.
Commitment Prepayments are non-transferable and nonrefundable except as expressly provided in the Governing Agreement, the applicable Commitment, or an applicable Commitment Order.
4.2.6. Expiration and Renewal. Before expiration of a Commitment Term, you may select one of the following end-of-term options for the applicable Committed Service: (a) “Renew” under an available Deal; (b) “Continue” the Service as an On-Demand Service; or (c) “Terminate” the Service upon expiration of the Commitment Term.
If you select “Renew,” that selection does not modify the existing Commitment. Upon expiration of the existing Commitment Term, a new Commitment will be created under the then-current terms of the selected Deal if that Deal remains available and applicable to the Service.
If the selected Deal is no longer available or applicable when renewal would otherwise occur, or if you select “Continue,” the Service will convert to an On-Demand Service at the then-current On-Demand Rate.
If you select “Terminate,” the applicable Claim will terminate upon expiration of the Commitment Term and will thereafter be subject to the applicable deprovisioning, data handling, and other termination procedures.
Unless otherwise specified in the applicable Commitment or Commitment Order, a Committed Service for which you make no end-of-term selection will convert to an On-Demand Service upon expiration of the Commitment Term.
5.1. Service SKUs. We may offer Services through Service SKUs that specify the applicable configuration, capacity, performance, or other characteristics of a Service. You contract for the Service represented by the applicable Service SKU and not for any particular underlying hardware, component, or other resource used to provide it.
The resources used to provide a Service SKU may vary, provided that the Service meets or exceeds the material specifications of the applicable Service SKU. A Service may therefore include hardware, capacity, performance, or other characteristics greater than those specified by the Service SKU without modifying the applicable Claim or Commitment.
5.2. Equipment Assignment and Replacement. A Claim for a Service provided using physical equipment is not associated with any particular chassis, serial number, component, rack position, or other physical asset unless expressly specified in an applicable Commitment Order.
We may repair, replace, relocate, or substitute physical equipment used to provide a Service, including in response to hardware failure, maintenance, retirement, or other operational requirements, provided that doing so does not materially reduce the agreed Service configuration. Any replacement or substitute will continue to meet or exceed the material specifications of the applicable Service SKU or other agreed Service configuration.
Repair, replacement, relocation, or substitution of physical equipment does not create a new Commitment or restart, extend, or terminate an existing Commitment Term.
5.3. No Property Interest in Underlying Resources. Equipment, network resources, addresses, subnets, identifiers, licenses, allocations, and other assets or resources used to provide the Services remain owned, controlled, licensed, or allocated to Cato or its suppliers, as applicable.
A Claim, Commitment, or your use of a Service grants you only the contractual rights expressly provided under the Governing Agreement and applicable terms and does not transfer to you any ownership, possessory, security, lien, assignment, or other property interest in any underlying asset or resource.
You have no right of physical access to or physical possession of any server, equipment, real or personal property, or other Cato asset used to provide the Services except as expressly agreed by Cato in writing.
5.4. Device Firmware. Certain Services may include devices with firmware, including boot BIOS, baseboard management, or firmware associated with peripheral devices such as network cards (collectively, “Device Firmware”).
Except as expressly permitted by us or the applicable Documentation, you will not: (a) attempt to root, unlock, or jailbreak Device Firmware; (b) factory reset or modify Device Firmware settings; or (c) access or interact with Device Firmware in a manner that interferes with the Services.
5.5. Deprovisioning and Data on Infrastructure Resources.
When a Claim for a Service using dedicated physical equipment is released or terminated, we may immediately deprovision the underlying equipment and resources and may erase, reconfigure, reassign, or otherwise reuse them in accordance with the applicable Privacy and Security Terms.
You are responsible for retrieving or backing up Customer Content you wish to retain before releasing or terminating the applicable Claim. Customer Content stored on the underlying equipment may become permanently unavailable when the Claim is released or terminated, and we are not obligated to preserve or recover that Customer Content unless expressly provided by the applicable Service terms or Documentation.
Powering off, disabling, or ceasing to use equipment does not release the applicable Claim or stop Fees while the equipment remains allocated to your Account.
6.1. License to Cato Materials. Subject to the Governing Agreement, these Service Terms, and applicable Policies, Cato grants you a limited, non-exclusive, non-transferable, and non-sublicensable license during your permitted use of the applicable Services to use and, where reasonably necessary, copy Cato Materials solely in connection with your permitted use of those Services.
To the extent use of a Service requires you to exercise Intellectual Property Rights owned or licensed by Cato, the foregoing license includes the rights reasonably necessary for your permitted use of that Service.
Except for rights expressly granted under the Governing Agreement, these Service Terms, or another applicable license, Cato and its licensors reserve all rights in the Services and Cato Materials.
6.2. License Restrictions. Except as expressly permitted by the Governing Agreement, these Service Terms, applicable Policies, Documentation, or a separate license, neither you nor any End User will, or will attempt to: (a) copy, modify, distribute, alter, tamper with, repair, or create derivative works of Cato Materials; or (b) reverse engineer, disassemble, or decompile the Services, Software, or Cato Materials, or otherwise attempt to derive source code from them, except to the extent such restriction is prohibited by applicable law.
You may not transfer outside the Services any Software or related Documentation made available by Cato or its licensors unless Cato or the applicable license expressly permits the transfer.
6.3. Separate Licenses. Cato Materials, Software, or Third-Party Content may include materials provided under separate license terms, including open-source licenses. If these Service Terms conflict with an applicable separate license, that separate license will control with respect to the materials subject to it.
6.4. End of License. When your right to use the applicable Service or Cato Materials ends, the licenses granted under this Section also end, except to the extent continued use is permitted under a separate applicable license.
7.1. Administrative Support. Cato may provide support relating to administration of Customer’s Account and use of Cato-provided account and service controls (“Administrative Support”), including assistance with the Admin Console, Claims, billing, permissions, and similar administrative functions.
Administrative Support does not include troubleshooting, configuring, administering, or modifying Customer’s operating systems, software, applications, Customer Content, networks, or other systems under Customer’s control.
7.2. Technical Services. At Customer’s request, Cato may provide troubleshooting, configuration, administration, implementation, migration, consulting, or other technical assistance (“Technical Services”).
Technical Services may be billed based on time spent at the applicable rates communicated to Customer or established through an applicable Deal, Commitment Order, order, or other written agreement.
If Cato determines that work requested as Administrative Support requires billable Technical Services, Cato will notify Customer before beginning the billable work.
Technical Services Fees may be waived or reduced, at Cato’s discretion, for time spent investigating or remedying an issue determined to result from a failure of the Services for which Cato is responsible.
7.3. Included Technical Services Hours. A Service, Commitment, order, promotion, or other offering may include a specified number of Technical Services hours (“Included Technical Services Hours”).
Included Technical Services Hours will be applied against otherwise billable Technical Services before additional Technical Services Fees are charged.
The applicable offering will specify the amount and availability period of Included Technical Services Hours. Unless otherwise specified, Included Technical Services Hours have no cash value and are non-transferable.
7.4. Customer Cooperation. Customer will provide information, access, approvals, and cooperation reasonably necessary for Cato to perform Technical Services. Customer is responsible for ensuring that Cato is authorized to access or modify any systems, software, accounts, data, or other resources Customer asks Cato to work with.
7.5. Scheduling. Technical Services are subject to personnel availability and scheduling agreed by Cato and Customer. Unless expressly agreed otherwise in writing, estimates of time, effort, or completion dates are estimates and are not guaranteed service levels.
