Welcome to Cato Digital Support
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Explore our Knowledgebase for comprehensive answers and frequently asked questions (FAQ) |
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Prefer a chat? Join us on our Discord chat server for answers from our team and others in the community |
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Submit a Support Request Ticket |
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Drop us a note on our Contact form |
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Terms, Policies, Notices, and Agreements |
Support Impact and Urgency
When submitting a request, please let us know the impact it is created for you using one of three classifications:
| Urgency | Impact | Method |
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| Urgent |
The service is unusable, the majority of end users cannot access the service, or it is not performing its designed purpose |
Support Portal |
| High |
The service is materially impaired but may still be functional |
Support Portal |
| Normal |
The service is partially impaired, but workarounds are in place; or the service is fully usable, but aid, information, or enhancement is requested. |
Chat Server or Support Portal |
