Frequently Asked Questions (FAQ)

Topics

Am I billed if the server fails and goes offline?

When a server is offline due to hardware faults, the time it is offline is not counted as billable time until the replacement server is brought online, and your server registration is preserved from the original registration period (for the purpose of duration discounts).

Carbon accounting? Green?

At Cato Digital, we believe a green internet is essential. We work with numerous partners and distributors to ensure our servers are upcycled, carbon-accounted, and as environmentally friendly as possible. This involves saving functional hardware from the landfill, refurbishing as necessary, and reusing those systems.

As we grow, we plan to incorporate as much renewable energy into our operations as possible to achieve carbon-neutral compute.

How do I manage my instances? Can I get the server console?

Using the Cato Metal Console you can start, stop, and configure things like server ports and networks, as well as accessing the server’s console.

How quickly can I scale my infrastructure?

Subject to availability, additional servers can be deployed within 4 hours during business hours, with emergency deployment available 24/7 for enterprise customers.

What Operating Systems does Cato offer?

Our operating system offering varies, and is shown when you select a server for deployment. Currently it is limited to Linux family systems.

What support is included?

All plans include technical support, hardware monitoring, and access to our systems experts. More details on support options can be found at the Cato Support Home.

What types of applications are best suited for these servers?

Our application servers excel at running enterprise applications, load balancers, web platforms, and other CPU-intensive workloads. See KB 1000: Ephemeral Systems for more in this regard.

What types of workloads are best suited for V100 GPUs?

Our V100-based servers excel at deep learning, machine learning, high-performance computing, and advanced data analytics workloads. Learn more in The V100 Advantage.

 
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